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Frequently Asked Questions

Q. How do I get a copy of a video?
A. Simply select the appropriate online form, fill in as much data as possible, and submit the form.

Q. Can I have a copy of any video?
A. No. Most records are public, however there are times when the release of a video during an ongoing investigation may compromise the investigation. There are other circumstances when release of videos may compromise the safety of covert operations and may not initially be released.

Q. How long will it take to get my video?
A. Requests are typically produced within three to four weeks, however volume fluctuates and times vary.

Q. What form of media will my video be in when I receive it?
A. The media will be reproduced in its original state. If the original was a VHS tape, it will be reproduced on a VHS tape. If the media was on a digital system, it will be reproduced on a DVD.

Q. Why won’t my DVD play in my DVD player?
A. The DVD’s produced are DATA-DVD’s. They are not designed to be played in a standard DVD player but on a computer. A few DVD players will play these DVD’s, however, most will have to be played on a computer. The Digital Technology Section simply cannot produce the videos in standard DVD format as the time required is too long for the volume produced at this facility. There are currently several digital video systems, each with their own software.

Q. Why won’t COBANPlay run on my Apple/Macintosh?
A. COBANPlay is a Windows program and will only install on a Microsoft Windows Operating System or if you have Windows loaded on your Apple/Macintosh product.  MPEG-2 is the file format, which does play on Apple/Macintosh computers.

Q. How do I pick up my completed video?
A. Purchased Videos may be picked up in person with valid state- or government-issued identification at the Digital Technology Section, 1125 Locust, Kansas City, Missouri.  Normal business hours are 6 a.m. to 3 p.m. Monday through Friday, excluding holidays.  An appointment must be made with Digital Technology Section Staff as they service vehicles and locations throughout the city and are not always at this facility during business hours.  Staff will make every attempt to schedule an appointment for pickup within a 15-minute before-and-after window.

Q. What payments do you accept?
A.  Credit/Debit cards (American Express, Discover, Master Card, Visa)
Check made payable to “Board of Police Commissioners”
Cash in exact change only.  The Digital Technology Section does not carry change, nor are they permitted to “keep the change,” no matter how small.

Q. Why am I being asked to pay in advance?
A. The department reserves the right to require a payment up front for personal orders, orders requiring large amounts of work as well as for other mitigating circumstances.